Shipping Policy

Order processing

Orders are typically processed within 1–2 business days. Once your order has shipped, we'll send a confirmation email with your tracking information.

Orders placed during weekends or holidays may be processed on the following business day.

Where we ship

We currently ship to the Americas, and to many destinations across Europe, as well as Australia and New Zealand.

If your country isn't available at checkout, give us an email at hello@cultcases.com and we'll let you know if we can sort shipping.

Fulfilment warehouses

Your order may be fulfilled from either our U.S. warehouse or international warehouse, depending on product availability. We choose the location that allows us to get your order to you as quickly as possible.

Because orders can be fulfilled from different locations, delivery times may vary. In some cases, items from the same order may arrive in separate packages.

Shipping times

Estimated delivery times after your order has been processed:

United States: 7–10 business days
Europe, Australia & New Zealand: 7–12 business days

Tracking

Once your order has been dispatched, we'll send your tracking number by email.

Tracking information can take up to 48 hours to become active or show updates after your package has shipped.

Lost, stolen, or delayed packages

Cult Cases isn't responsible for packages once they have been confirmed as delivered by the carrier, or for delays caused by shipping carriers or customs.

If your tracking shows that your package has been delivered but you can't locate it, please contact the carrier first. If you're still unable to resolve the issue, email hello@cultcases.com and we'll do our best to assist.

Incorrect addresses

Please make sure your shipping details are correct before completing your order.

We can't be responsible for orders sent to an incorrectly entered address. If you notice an error and your order hasn't shipped yet, contact us as soon as possible, and we'll try to make the necessary changes.

Customs, duties & taxes

International customers are responsible for any customs duties, import taxes, or additional fees charged by the destination country.

These charges aren't included in your order total or shipping cost and are collected by the relevant local customs authority.