Refund Policy

Returns

We understand that sometimes something just isn't quite right. You have 14 days from the date your order is delivered to request a return.

To qualify for a return, the item must be unused, undamaged, and in its original packaging, with all tags still attached. We cannot accept returns for products that show signs of use or wear.

To begin a return, email hello@cultcases.com with your order number and the reason you'd like to return the item. We'll then provide instructions for where to send your package. Please don't send anything back before contacting us, as unauthorised returns may not be accepted.

Return shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or was sent incorrectly.

Original shipping charges are non-refundable. We recommend using a tracked shipping service when returning an item, as we cannot be held responsible for packages that are lost while being returned to us.

Damaged, defective, or incorrect items

Please check your order as soon as it arrives. If your item is damaged, defective, or isn't what you ordered, contact us at hello@cultcases.com within 7 days of delivery and include photos of the issue.

We'll review the situation and arrange either a replacement or a full refund, including shipping costs, where appropriate.

Refunds

Once your return has been received and inspected, we'll email you to confirm whether your refund has been approved.

Approved refunds will be sent to your original payment method within 10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at hello@cultcases.com.